( please see Covid19 for delivery delays ) Once your item has been shipped you will receive a confirmation email with tracking info. Orders shipping within the US will ship via USPS (2-7 business days) or Priority (2-3 business days) Shipping times may be delayed during high volume periods such as online sales, restocks or during the holidays. In the event of an approved return, we will offer a refund, minus a 25% restocking fee and shipping costs.Īll items require 4-6 weeks to be produced and shipping. These items will not be accepted and will be returned immediately to sender. IMPORTANT: Please note that in order to process an exchange, the piece/s must go through the process above first so that we know to expect it alongside our other incoming shipments. Studio Grun is not liable for items returned without prior notification or requested documents. In the event of a valid exchange, the customer is responsible for all further shipping costs (including a secure tracking number & insurance) involved for returning the item. Please request and include a reason for exchange and we will let you know shipping details. These items must be shipped back within the 7 days and MUST include its original packaging, receipt of purchase and an exchange form. Items must be in their original packaging and in brand new condition, showing no signs of having been worn or used. Ring exchanges are accepted until 7 days from when the item is received. If you need to exchange it for the same item but in a different size, send us an email at ring size exchanges, we charge a fee for re-sizing so please make sure you know your size prior to ordering. We only replace items if they are defective or damaged. Custom pieces are not eligible for exchange, credit, nor return. Sale items are final sale, and are not eligible for exchange, credit, nor return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable):Īny item not in its original condition, is damaged or missing parts for reasons not due to our error. To complete your exchange, we require an order number. It must also be in the original packaging. To be eligible for an exchange, your item must be unused and in the same condition that you received it. If 7 days have gone by since your delivery, unfortunately we can’t offer you an exchange.
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